Quality Policy
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OUR POLICIES
Quality Policy
As Marsala family, within the framework of our vision of "Customer Satisfaction Oriented Management", we develop and produce easily accessible, reliable products that exceed and meet the quality expectations of our customers by using developing and up-to-date technologies.
In the products and services we provide in this context; keeping customer satisfaction at the highest level and managing customer feedback effectively, increasing our quality performance in all our processes, continuous improvement by providing the necessary resources constitute the basis of our quality policy.
In this direction,
- Managing future plans in line with the organization's mission, vision, goals and objectives in line with its resources and competencies,
- Achieving company and unit targets with team spirit based on Total Quality perspective,
- Encouraging innovative and creative approaches and providing trainings to increase technical and behavioral competencies,
- Increasing the efficiency of our business processes to a level that can compete at the international level by using data management and digital tools and solutions in line with the continuous improvement approach
- Ensuring the protection of institutional knowledge and sustaining the corporate culture
- Increasing the compliance of our products and services with customer requirements,
- Ensuring full compliance with national and international standards and legal regulations,
- Implementing approaches that will improve our performance by reviewing our business processes with the perspective of assessing risks and opportunities,
- Increasing the quality awareness of all our employees and stakeholders,
We work with all our strength to become a leading organization in our sector by managing our principles and activities in an integrated manner with our other Integrated Management Systems.